Shipping Policy
Last Updated: June 2026
At Josephine London, we are committed to providing a smooth and reliable shopping experience for customers across the United Kingdom.
Shipping Coverage
We currently deliver throughout the United Kingdom.
Free Shipping
We proudly offer Free Shipping on all orders with no minimum purchase required.
Order Processing
Orders are processed within 1–3 business days (Monday to Friday).
During periods of high demand, promotions, or holidays, processing times may be slightly extended.
Delivery Times
Once your order has been processed, estimated delivery times are:
- Processing Time: 1–3 Business Days
- Shipping Time: 5–8 Business Days
Please note that delivery times are estimates and may vary due to factors beyond our control, including carrier delays, customs procedures, weather conditions, or peak seasonal demand.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order cannot be delivered, additional shipping fees may apply for re-delivery.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at:
Our team will work with the shipping carrier to investigate the issue and provide an appropriate solution.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, we cannot guarantee exact delivery dates.
Josephine London is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, public holidays, or other circumstances beyond our control.
Policy Updates
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.
About Us
Josephine London is operated from Belgium and serves customers across the United Kingdom.
Contact Information
E-mail Address : support@josephinelondon.com
Phone Number: +44 20 4584 3666
Store Name: Josephine London
Warehouse address: 7 Somerton Dr, Marston Green, Birmingham B37 7XH، United Kingdom
Business Name & Address: Josephine London
BE - 1030234525
Veldegemsestraat 43, 8210 Zedelgem
Customer Service
(Monday to Friday): 9:00 AM to 6:00 PM
(Saturday to Sunday): 10:00 AM to 4:00 PM
Follow Us on Instagram : @josephine.london.co
Josephine London is operated from Belgium and exclusively serves customers across the United Kingdom.